We hope you love your bike as much as we do, but if it turns out that you need to submit a request to return a bike that didn't fit your needs, we're pleased to offer a refund within 15 days from the day you receive it. (as long as your e-bike is in an as-new condition).
We suggest that you keep the box intact for a smooth return process.
Simply contact firstname.lastname@example.org, and have your proof of your purchase, and the same card that you used when you originally purchased the e-bike one of our friendly colleagues will then be happy to process the refund for you.
Click here to learn more about return& refund policy.