• 1.Will the accessories I purchased be delivered with the bike?


      Bikes and accessories are shipped in different packages, usually accessories are shipped from China, it takes 2-3 weeks for shipping, thank you for your patience.

      If you have not received the package after EAT, please contact the after-sales team to check your package.

    • 2.Where is my order?


      Enter your order number and the email used when you placed your order to view order status, tracking information, and more.

      Click here.

      For a regular order, the bike will be shipped from Canada warehouse via UPS and CANPAR. Usually, the delivery time is 3-7 working days.

      For a pre-sale order, it will be processed asap during the estimated time span.

      For a multiple items order, the accessories will be shipped from China separately.

      If there is no tracking information for a few days after the shipment is made, please contact us for an update.