We’re really sad that you want to cancel your order. You may cancel an order by contacting us via email or telephone.
Cancellation is not confirmed until you receive a response from our customer support team.
Within 12 hours: no processing fee will be charged.
After 12 hours, before shipping: 5% of the ebike cost will be charged as a processing fee.
To request an order cancellation after it has been shipped, the customer needs to pay a 10% restocking Fee.
The customer is also responsible for the return shipping cost of $270 CAD. Magicycle will provide a return shipping label, and the designated transport company will collect the return package. The customer may also choose to self-return or arrange the return shipment by himself.