Delivery
We'll show you your current delivery options at checkout according to the time of your order and where you want delivery.
Currently, we provide FREE Shipping for bikes to all provinces in Canada. Unfortunately, we DO NOT ship to FPO/APO, YT, NT, NU addresses, and PO boxes. There is an additional $50 CAD* shipping fee per accessory shipped to BC, NL, NS, PE, NB, ON.
Kindly notice that all of our products are tax-free, you will not be charged with extra tax when purchasing at our online store in Canada.
Please note: if we're out of stock of an item but getting more in, we indicate on the product page how soon we can dispatch for delivery to you. In this case please go ahead and order, we'll contact you later to confirm an exact delivery date.
Delivery Information
Delivery Times
The expected delivery day for your order will be communicated to you on the product page after entering your post code. This will then be confirmed at checkout and in your confirmation email. Please allow 3-5 working days for your delivery. Any delivery dates provided by Magicycle are estimates.
For pre-orders/backorders, please refer to the shipping date on the product page.
Please provide a valid mobile phone number and or email during checkout process we can notify you of your delivery status.
Delivery Amendments
If there is important information missing from a delivery address, such as house number or post code and we haven't sent your tracking number, we can make this amendment free of charge.
If we are not able to directly amend the address, we are able to pass this information to the courier prior to them delivering your order. A 30 CAD will be charged as a processing fee when the amendment is successful.
If the order has been delivered to the original address successfully, a 200 CAD will be charged as a processing fee for amendments.
There may have 1% rate that the products are broken during shipping. If that happens, please contact our customer service immediately.
Track Your Order
You can check your order even if you aren't a register Magicycle user. You just need your email and order number.
We are doing all we can to ensure you delivery and collections are available/delivered on time. If you have any queries or concerns about your delivery, please contact support@magicyclebike.com. All queries will be responded back within 24 hours. Thank you for your support.