• 1.Error Code 30: Communication Abnormality


      If you encounter error code 30, it indicates an improper connection between the display and the controller on your electric bike.

      Please refer to the video provided to inspect for any corrosion damage and ensure the cable connections are secure.

      How to Solve 6 Common Electric Bike Problems of Magicycle by One Step

      This troubleshooting method can also address issues such as the PAS not working and the lights being unable to turn on. Many electric bike problems can be resolved by disconnecting the connectors and checking the pins for any issues.

    • 2.My bike won't turn on?


      A loose connection or a low charge may cause your bike to not turn on. Follow these steps to check that your battery is charged and properly connected.

      1) Press the power button

      Press the on/off switch for 3s on the left handlebar to turn on the display.

      2) Checking your battery

      a. Be sure to charge your battery until the 3 lights on your charger turns green, depicting a full charge. It should be at least 4-6 hours.

      b. If the battery is connected to the charger but won’t charge, be sure there is a fan sound inside the charger when you charge. If not, please contact our support team with a picture of your battery’s serial number.

      c. Once the battery is fully charged, reinstall the battery and try to turn on the bike again.

      d. If the bike still doesn’t turn on, check the battery connections as per the following section

      3) Checking the connections

      Please check the cable connection of the display and the cable connections under the controller.

      Plug the two pieces of each connection apart and make sure the pins are not bent, then plug them back.

      And make sure the two arrows on each connection are pointing at each other.

      If your Magicycle still doesn’t turn on, please contact our support team.

    • 3.The bike starts suddenly/ loses power suddenly


      The slow starting would solve the power is abrupt and aggressive when you kick in.

      To adjust the PAS sensitivity and slow starting settings, please refer to the instructional video provided below.

      PAS sensitivity and Slow Start Settings subtitled

    • 4.How to reach the top 28mph speed?


      There are some adjustments on the display that you need to do so that you can reach the top 28 mph speed.

      1) Press the "+" and "-" buttons at the same time, then the setting page show up in the display.

      2) Select the "Advanced" option and press the "i" button to open the advanced setting page.

      3) Select the "Power Set" option, which determines how many levels the pedal assistance provides.

      The default value is 0-7. Set it to 0-5 and then press the "i" button to save it.

      After this, a small sub-page will come up showing the voltage percentage that is put on each level of pedal assistance. Select level 5 from 96% to 100%.

      4) Hold the "i" button to save all the settings.

      Now your bike can reach 28 mph when you pedal in assist 5.

      (P.S. it's normal that the bike cannot reach 28 mph with throttle only.)

    • 5.The bike is too powerful for me, what should I do?


      You can adjust the settings on the display by the below guide to make your Magicycle less powerful.

      1) Decrease the current limit

      2) Decrease the power level of PAS in advanced settings

      3) increase the level of sensitivity

      4) Increase slow start

    • 6.When powerd on the motor doesn't respond?


      Possible causes:

      Loose wiring

      Loose or damaged throttle

      Loose or damaged motor plug wire

      Damaged motor

      Reconnect the motor plug wire. If the issue persists, please don't hesitate to contact us at support@magicyclebike.com for further assistance.

    • 7.Reduced range


      Possible Causes:

      Low tire pressure

      Low or faulty battery

      Riding on hilly terrain, against strong headwinds, excessive braking, or carrying a heavy load

      Battery discharge due to prolonged inactivity without regular charging or due to age or damage

      Rubbing brakes

      Common Solutions:

      Adjust tire pressure

      Check battery connections or recharge the battery

      Assist with pedaling or consider adjusting your route to reduce strain

      Replace the battery if necessary

      Check the brakes

    • 8.Suspension unlocked


      The suspension adjustment video for your Magicycle will provide valuable assistance and guidance.

      Magicycle Suspension adjustment

    • 9.Shifter handlebar installation instruction


      If the shifter was damaged during delivery, we have provided step-by-step instructions on how to install your new shifter bar.

      Magicycle shifter bar installation

    • 10.Loosen front fork


      How to tighten the loose front fork.

      Adjust the loose front fork subtitled

    • 11.Magicycle fat tire changing guide


      Changing Tire

    • 12.Regular safety checks


      We strongly advise performing regular safety checks on your bike.

      Regular safety checks

    • 13.How to install the adjustable stem


      How to Install the Adjustable Stem

    • 14.How to remove rear wheel


      How to Remove Rear Wheel

    • 15.How to install the rearview mirrors on your Magicycle


      Mirrors assemble

    • 16.Magicycle front rack assembly instruction


      Magicycle Front Rack

    • 17.Magicycle standard Jaguarundi rear rack assembly instruction


      How to Install Rear Rack on Standard Jag